Refund policy

We do not accept returns or exchanges for a change of mind, including scent preferences or ordering the wrong item. Please review the product description and ingredients before ordering.

If your order arrives damaged, defective, or incorrect, email mooandmangrove@gmail.com as soon as possible with your order number, a description of the issue, and photos if available. We will review the issue and work with you on an appropriate replacement or refund.

Please contact us before sending anything back. If a return is needed for a confirmed damaged, defective, or incorrect item, we will provide return instructions and cover the return shipping cost. We do not charge a restocking fee for these returns.

Approved refunds will be issued to your original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the credit.

This policy does not limit any rights or remedies you have under applicable consumer protection laws.